Shipping & Delivery Policy

At KissSteps, we are committed to providing a seamless, premium shopping experience from the moment you place your order to the moment your new decor arrives at your door. We partner with trusted local couriers like An Post and DPD Ireland to ensure your items arrive safely and quickly.

1. Order Processing Time

  • All orders are processed and dispatched from our fulfillment center within 1 to 2 business days (excluding weekends and bank holidays).

  • You will receive a confirmation email with your tracking details as soon as your order has been packed and handed over to our delivery partners.

2. Shipping Rates & Delivery Timelines (Republic of Ireland) We want your shopping experience to be completely hassle-free, which is why we offer premium delivery on every order across the Republic of Ireland.

  • Shipping Method: Free Insured Delivery

  • Shipping Fee: €0.00 (Completely Free)

  • Estimated Delivery Time: 3 to 5 business days

Please note: Delivery timelines are estimates. During peak winter periods or major localized sales events, dispatch and delivery may take slightly longer.

3. What "Insured Shipping" Means For You: Every package we send is fully insured against loss, theft, or damage while in transit. If anything happens to your order before it reaches your door, we take 100% responsibility and will replace your item at no additional cost to you.

4. Tracking Your Order Once your order ships, you will receive a shipping confirmation email containing a tracking number and a link to track your package in real-time. Please allow up to 24 hours for the tracking portal to update once the courier has scanned your parcel.

5. Residential & Remote Deliveries: Understanding the nature of Irish deliveries:

  • Remote Deliveries: Please note that deliveries to remote addresses (such as rural routes or offshore islands) may require an additional 1–2 business days to arrive.

  • Safe Drop-offs & Failed Deliveries: If you are not home to receive your package and a safe drop-off is not possible, our couriers will typically leave a "calling card" with instructions on how to arrange redelivery or collect your parcel from a local depot.

6. Order Modifications & Incorrect Addresses: Please double-check your shipping address at checkout. If you realize you have made an error, please contact our support team immediately at help@kisssteps.com.

We will do our best to update the details before we dispatch the order. However, once an order has left our facility, we are unable to change the delivery address or redirect the package. KissSteps is not responsible for delayed packages due to incorrect address entry.

7. Damaged or Lost Packages: Because your order includes Free Insured Shipping, your purchase is completely protected. If your order arrives damaged, or if your tracking shows as "Delivered" but you have not received it, please get in touch with us within 48 hours at help@kisssteps.com. Please include your Order Number and photos of the item/packaging if damaged, and we will immediately process a replacement.