Return & Refund Policy

At KissSteps, we take immense pride in the quality of our home decor and want you to be completely thrilled with your purchase. If for any reason you are not completely satisfied with your Oasis Glow Fern, our return and refund process is designed to be as smooth and hassle-free as possible.

1. 30-Day Satisfaction Guarantee (Return Window): We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

2. Eligibility for Returns: To be eligible for a return, your item must be in the same condition that you received it:

  • Unused and in its original, perfectly working condition.

  • In the original packaging with all included accessories (battery packs, strings, etc.).

  • You must provide the receipt or proof of purchase (your order confirmation email is sufficient).

Please note: For "change of mind" returns, the customer is responsible for the return shipping costs to our designated Irish facility.

3. Damages & Issues (Covered by Insured Shipping): Because every order comes with Free Insured Shipping, you are 100% protected against transit damage. Please inspect your order upon receipt. If the item is defective, damaged, or if you receive the wrong item, please contact us within 48 hours of delivery at help@kisssteps.com.

Include your Order Number and clear photos or a short video of the defect/damage. We will evaluate the issue immediately and send a replacement at absolutely no cost to you, or issue a full refund.

4. How to Initiate a Return

  1. Email Us: Contact our support team at help@kisssteps.com. Include your Order Number and reason for the return.

  2. Receive Instructions: If your return is accepted, we will send you instructions on how and where to send your package within the Republic of Ireland.

  3. Ship it Back: Securely pack the item and drop it off with your preferred local courier. (Items sent back to us without first requesting a return will not be accepted).

5. Refund Process: Once we receive and inspect your return, we will notify you immediately regarding the approval or rejection of your refund.

  • If approved, you will be automatically refunded to your original payment method (Visa, Mastercard, Apple Pay, or Google Pay) for the original purchase price.

  • Please remember it can take 3–5 business days for your bank or credit card company to process and post the refund to your account.

6. Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If you are exchanging a defective or damaged item, please follow the "Damages & Issues" protocol above, and we will handle the replacement directly.

7. Non-Returnable Items

  • Items purchased using heavily discounted clearance codes (excluding our standard promotional pricing, which is fully covered).

  • Gift cards.

If you have any questions at all about your specific return, our dedicated support team is always here to help at help@kisssteps.com.