KissSteps™ – Frequently Asked Questions
Frequently Asked Questions
Everything you need to know about our products, shipping, and returns.
Product Details
No plug is needed! The integrated warm copper fairy lights are entirely battery-operated. The discreet battery pack features a simple one-touch on/off switch, allowing you to hang your fern anywhere—in your living room, hallway, or conservatory—without worrying about wiring or hiding unsightly cables.
Yes, absolutely. Unlike real indoor plants that often dry out from winter central heating or die from a lack of natural sunlight, our premium lifelike foliage stays perfectly vibrant, lush, and full all year round, regardless of where you place it.
Our fern is massive and incredibly realistic. It features 88 intricately detailed branches, spans up to 120cm in length, and expands up to 76cm horizontally. It arrives fully assembled and looks beautifully plump right out of the box.
Zero maintenance. There is no watering, no soil, no repotting, and no trimming required. Plus, because it is 100% artificial, you get all the aesthetic benefits of lush greenery without dealing with spilled dirt, dropped leaves on your carpet, or soil gnats.
Shipping & Delivery
We are currently offering Free Insured Shipping on all orders across the Republic of Ireland! There are no hidden fees at checkout.
Orders are processed within 1-2 business days. Once dispatched, our local courier partners (An Post and DPD Ireland) will deliver your package directly to your door within 3 to 5 business days.
Every package is fully insured against loss, theft, or damage while in transit. If anything happens to your order before it reaches you, we take 100% responsibility and will replace your item at no additional cost.
Returns & Refunds
Yes! We offer a 30-Day Satisfaction Guarantee. If you are not completely satisfied with your purchase, you can return it within 30 days of receiving the item, provided it is in unused, original condition with all packaging.
Because your order includes Free Insured Shipping, you are completely protected. If your order arrives damaged, simply contact us within 48 hours of delivery with photos of the issue, and we will immediately process a free replacement.
Still have questions? We are here to help.
Email our support team at help@kisssteps.com